The Switch provides design and technology that proactively enhance efficiency and availability. Our commitment takes all factors into consideration to extend the profitable operational lifetime of your system: solution simplicity, fewer parts, less maintenance and highest availability.
We aim to provide you with the best possible customer care and technical support over the life cycle of your equipment. Our person-to-person services are tailored to your specific support needs.
Field services
Our field services include commissioning along with the preventive maintenance of your equipment. We provide support for your equipment throughout its complete life cycle, including field analysis and component replacement, if needed. The Switch has a network of service partners in more than 40 countries around the world. This gives us the possibility to support you locally according to your maintenance needs.
Spare parts services
To minimize the unproductive downtime of your systems, The Switch manages all genuine spare parts for your equipment. This means we ensure that necessary spare parts are available or delivered as fast as possible. In addition, we create specific spare parts lists for your systems to help you manage your own spare parts. We also provide tailored recommendations to enable you to reduce your spare parts inventory.
Training services
Our services do not end with a successful delivery – they continue throughout the full life cycle of our products. We ensure that our customers’ personnel receive comprehensive training at their specific sites for the implementation and maintenance of the application. Our training services include product and software training as well as training for servicing, commissioning and maintenance.
Care services
We offer a 24/7 technical support line. Our customers have direct access to our key specialists who are prepared to help with any question or concern. In addition, we offer online monitoring services that allow us to run fast routine tests and do problem solving online. This saves your time and eliminates any unproductive downtime of your systems. Our remote diagnostics allow you to focus on your operations and leave the troubleshooting to us. We also can provide you with reports about the performance of your equipment.
The Proactive Switch guarantees the highest achievable reliability and productivity.
